4.16.2008

FUCK YOU EQUINOX FITNESS CLUB

I just quit my gym.

This may sound like an odd decision coming from a guy who thinks he's fat. But I didn't say that I was going to quit working out. I said that I was quitting my gym. Big difference

I first started working out about ten years ago, as I approached my 30th birthday. I had just recovered from a serious illness and I decided to come back bigger and better than ever. I joined the New York Sports Club and began working out with a trainer, and soon the results began to show.

I had always been thin and slight of build, but after a year or two of weight training at NYSC my upper body had become markedly broader. I liked the way I looked, and I kept at it.

The NYSC location where I worked out was small, often crowded and not particularly fancy. But who cares, right? I was there to get sweaty and get out. And that's what I did. Every day.

But then, the siren call of Equinox beckoned. A fancy new Equinox Fitness Club opened near my apartment. It was four floors tall, built from the ground up on the site of an old movie theater.

The sales people at New York Sports Club knew that they were powerless to stop the migration to the gleaming new facility. After all, it had a pool, cafe, boutique, spa, coat check, computer stations to check your email and hundreds of pieces of new equipment.

And even though I vowed to fight Equinox's gravitational pull, eventually I too fell victim to it. I joined and spent five years there working out.

And then I moved, and yet I kept working out at the same Equinox location. "It's not so out of the way," I said to myself.

And then my iPod got stolen from the locker room as I dressed. "It's okay," I said. "I've lived in New York City for 15 years and this is the first time I've been the victim of a crime!"

And then they raised the price -- to $170 per month. No, that is not a typo. Membership at the Equinox Fitness Clubs (at least in New York City) costs $170 per month, more than twice the cost of their nearest competitor.

I don't mind paying for luxury. It's my money, I work hard for it and I will spend it however I see fit.

But -- hear this clearly -- EQUINOX IS NOT WORTH THE MONEY. PERIOD.

And here's why:

1) The Greenwich Avenue Equinox location in the West Village is over-sold.

Peak hours are way too crowded. If I pay a premium price for gym membership, I expect to be able to work out when I want to, on the machines that I want to.

2) People steal things, and the club does nothing about it.

After my iPod was stolen from the bench in the locker room while I dressed, I spoke with the manager, a jolly, slightly overweight fellow named Matthew. He apologized but told me there was nothing he could do about it.

"We have people who join this club just to steal things," Manager Matthew said with a sigh.

Um, is that supposed to make me feel better? Because not only did someone steal my iPod, they also called me on my cellphone to thank me for it (I had my number in the address book, along with the numbers and emails of EVERYONE I KNOW) and to tell me how hot my girlfriend was (I had her picture as the background image).

These are the kind of people who are wandering around the Equinox location on Greenwich Avenue: thieves who will steal your shit and call you and leave scary messages on your voicemail.


At the very least the manager should have offered me a free month of membership, or a free training session or a free massage for my trouble. Again, for $170 you expect a certain level of customer service, and Equinox does not provide it.

Let me repeat that, the customer service at Equinox is awful.


3) My trainer was consistently late. And too expensive.

When I started working out with a trainer, sessions cost about $80 per hour. Within a year or so, they had jumped up to $125. Why? Because the trainer had apparently amassed more hours of work and was now at a "higher tier." The trick of course is that they encourage you to sign up with a new trainer, build a relationship and then raise the price by 50%, which is, how can I put this, oh yeah. It's complete bullshit.

But worse than that, my trainer was routinely late. Often ten minutes late, for a 60-minute session that was costing me $125. When you're paying $2 per minute for someone, you expect them to show up on time, or give you a refund.

On top of that, there were many occasions where our sessions ended early, because I had finished the routine that she planned for me. So, I get penalized for working hard and efficiently?

Perhaps she could spend the time helping me to stretch, since I had often complained of muscular tightness and pain. No. For $125 per session, my trainer did not help me to stretch afterwards, even after I had requested it. This is odd considering that many trainers regard training sessions as half-workout, half massage -- particularly the young muscular trainers with the hot female clients.

"Don't forget to stretch!" my trainer would say, as she headed off to her next session. Nice.


Yesterday I called Equinox and told them I wanted to quit. The gentleman answering the phone informed me that I had to come in to see a manager, so I walked over and explained the nature of my visit.

My old friend Matthew came out and asked me why I was quitting. I reeled off my litany of complaints.


"Wow," he said, with wide eyes. "That's a lotta reasons!" And then he proceeded to tell me that there was nothing he could do about any of my complaints.

Wrong. The club can cap membership if it's too crowded. They can give people free stuff if their possessions get stolen on gym property. And they can make sure their trainers show up on time and are not exhausted because they're working from 6 AM until 10 PM, in order to get more hours to raise their "tier" and thus, their price.


This is basic customer service.

After all this, the manager filled out my cancellation report. Next to "reason for cancellation" he wrote "Too Expensive." No Matthew, that was just part of the reason. Why not be honest, and tell the whole story?

To add insult to injury, even though I cancelled my membership with more than two weeks left in the month of April, Equinox is still going to charge me $170 for the month of May. Why?

Because the people who run Equinox Fitness Club are a bunch of crooks.

Have I left anything out? Oh yeah, the gay sex.

Rumored sexual activity has been taking place in the locker rooms and bathrooms at Equinox clubs all across the city, causing maintenance workers to quit because they were tired of cleaning up after it. Equinox management vehemently denied it, but they also hung up a sign outside the steam room at Greenwich Avenue that says: "Equinox has zero tolerance for inappropriate behavior."

If there's no "inappropriate behavior" then why do you need a sign?

So, in summation, if you want a gym:

1) that is way too crowded at peak hours;
2) where your stuff will get stolen and scary people will harass you;
3) where you will be over-charged for everything, from membership to trainer's fees to $2 for a 12 oz can of Diet Coke at the poser cafe;
4) and where you might have to avoid "unidentified liquids"

Then join the Equinox Fitness Club on Greenwich Avenue in the West Village for only $170 per month!

If not, go back to New York Sports Club for $74.99 per month. That's what I did.

112 Comments:

At 5/11/2008 08:33:00 AM, Blogger the searching somebody said...

I hear you, and agree that customer service at Equinox is sub-par. There tech set up is easy and simple to take your money, but other than that they could care less about your feedback. Here is an email I sent to Equinox in December about my dissatisfaction which I have heard nothing back from:

Attention Management:

I was not able to find any other contact information for the management team at Equinox SoHo, so I hope that you are able to direct my feedback to the appropriate person(s).

Tonight, Friday 12/21, I was shocked and very disappointed to find that my lock had been clipped at 9:45pm while I was still in the SoHo club. I discovered that it had been clipped when I went to collect my belongings at 9:54pm. The door of my locker was ajar and there was an Equinox bag on the bench in front of it. I asked the maintenance woman if she had clipped my lock and she told me 'yes.' She explained to me that her boss had told her to clip the lock at 9:45pm because that was when the locker room closed. Meanwhile there was another member at the locker's across from mine who's lock had not been clipped - in fact the other member pointed out this observation. Rather than holding up the closing of the gym for the night, I decided that I would contact the management team about the situation instead about my dissatisfaction.

In a nutshell, I have been a member of Equinox since 2002 and although I have often left the gym at closing time, I have never in the entire five years had my lock clipped. This destruction and violation of my personal property jeopardized my personal belongings (my lock and stuff inside the locker) which I thought had been secure while I was working out. Now I am without a lock and rather disappointed in the decision making process your maintenance manager uses to instruct his/her staff to clip locks even while members are still in the club.

For the past several years, I have had nothing but good things to say about Equinox, however this situation has left a bad taste in my mouth and makes me question whether the level of customer service is slowly depreciating with the years and the company's rapid expansion. In addition, please consider making customer service more accessible on the website as there is really no way to contact any part of Equinox via email or an online form. I think hearing more feedback can help you learn a lot about your clubs from a member-perspective.

 
At 6/24/2008 06:34:00 PM, Blogger iloveny said...

I agree that it is very hard to find email contact info for Equinox. I was kicked out of the club today for wearing flip flops. Here is the complaint I emailed them( sent to: equinox@info.equinoxfitness.com )

Attention Management,

I was kicked out of the 420 Lexington Avenue gym today for wearing flip flops. I was not aware that wearing flip flops were forbidden on the gym floor. I spoke to the assistant manager and asked her why I could not wear flip flops and she responded that I need to wear proper attire. I asked her to show me a list of what is proper and not proper but she said such a list does not exist because it would be 'too long'. How am I supposed to know what I can or can not wear to the gym if there are no signs posted on what proper attire is. I have seen people walking around the gym in their bare feet on several occasions. If Equinox plans on enforcing rules on proper attire, then the rules should be posted in the locker rooms so that members are aware of them.

Please make sure this email is brought to the attention of:

John Greco
General Manager
Equinox 44th Street

I expect to hear back from Equinox on this matter.

 
At 12/02/2008 12:53:00 PM, Anonymous Anonymous said...

i totally agree - equinox is disinterested in client feedback. they really could care less. the greenwich ave club has been under renovations for months yet they want to charge me $1870 to renew! even without renovations the gym floor is over-crowded with equipment and trainers. worst layout for machines. classes are so crowded that you can't even fully move! i too shall return to nysc where i can get the same crowded gym floor and broken equipment for less $$! the best thing about equinox is the cleaning crew - that place is pretty spotless.

 
At 12/05/2008 09:01:00 PM, Anonymous Anonymous said...

After a three year lapse in membership, today I tried to find out how much it was going to cost me to join again. I called the corporate office. I was told they do not have that information and was transferred to the 63rd street club. I was finally connected to a sales person. I asked how much . . . his response was that I should come in to discuss membership. I said I did not want to come in to discuss, I just wanted the amount. He said it was 6 dollars a day. No, I said, just give me the yearly membership fee. He would not give the information over the phone.

I called corporate back. They told me again that they did not have a fee schedule. I told them I would be very concerned if I were a share holder to know the corporate office was uninformed as to the membership rates. (Surely no one could have believed they really didn't have the information.) The man spoke to his supervisor at my request. But no, they would not tell me. Instead, he offered to have someone from membership at the 63rd street club call me within 24 hours to tell me WHY THEY WOULDN'T TELL ME. Well, of course we all know why they do that, and wasting my time having to listen to the smarmy sales pitch was exactly what I wanted to avoid.

There is no way I am going back.

 
At 12/16/2008 03:29:00 PM, Anonymous Anonymous said...

Great post...used to work for them doing sales and had to get out because of the nature of the business. It's all about the buck and they're full of shady business practices. They don't care about the employees and are cool when you're fake like one of them but the minute you assert yourself, you get the snotty cold shoulder like they give anyone else.

Gay sex is everywhere. Employees steal. And one of the former trainers at the UES location is in jail for murdering a member! Steer clear!

 
At 1/06/2009 01:40:00 PM, OpenID margotspera said...

Wow, this is quite a dramatic post! Equinox is expensive for many reasons. From the quality of the staff, cleanlyness of the gyms, and innovative fitness classes and facilities...

If someone steals your ipod, call the police! Its no one's fault but your own! If a ceiling tile fell down and smashed your ipod, they would be resposible...but not cause you had it stolen! There is no background check to become a member... how would a gym be able to know creepy from normal people?! what?!

Greenwich street does cap members. If you dont like it, pick a different gym. stop complaining

If your trainer sucks and is late, fire her! In essence, all personal trainers work for themselves. Complain to her or get another trainer! Take matters into your own hands, you can't rely on a corporate gym to hold your hand.

News Flash: there are gays at every gym in Manhattan! And gays may or may not have sex in the locker rooms! Its not an equinox thing... its a locker room. I've seen some pretty gross stuff at the gym I work at (NYSC), in the womens locker room! Thats what flip flops are for...

and serious? Wearing flip flops onto a gym floor is like going into a restuant kitchen with flips on. Unless you are doing yoga, wear shoes. I wouldn't want to see any hairy toes while i'm working out! The risk associated with running a gym is astromomical...having someone walking around in flips is even riskier. Think of someone stupid running on a treadmill with flips...even though a bad accident would be covered by insurance, the gym has deductibles and premium increases to answer to... all the extra expense woudl just get passed onto the members.

Call the sports club LA, and ask them for thier rates. THEY WONT TELL YOU EITHER. No gym will tell you rates over the phone. common knowledge. also at columbus circle is the new Executive Equinox...which is around $27k a year. Probably why they wont tell you over the phone...

You are all right, equinox is expensive. They are sellign more than a gym...its a brand, a lifestyle, etc. The gyms are beautiful, the people are professional, and the services will help you achieve results. I'm sure the cost agravates your problems...like you feel youve paid so much and should have the road paved in gold. go somewhere else if you aren't happy. as a member at equinox and a trainer at NYSC, I see notable differences, enough so that I don't take my free NYSC membership, I buy one for equinox.

 
At 1/06/2009 01:41:00 PM, OpenID margotspera said...

Wow, this is quite a dramatic post! Equinox is expensive for many reasons. From the quality of the staff, cleanliness of the gyms, and innovative fitness classes and facilities...

If someone steals your ipod, call the police! Its no one's fault but your own! If a ceiling tile fell down and smashed your ipod, they would be resposible...but not cause you had it stolen! There is no background check to become a member... how would a gym be able to know creepy from normal people?! what?!

Greenwich street does cap members. If you dont like it, pick a different gym. stop complaining

If your trainer sucks and is late, fire her! In essence, all personal trainers work for themselves. Complain to her or get another trainer! Take matters into your own hands, you can't rely on a corporate gym to hold your hand.

News Flash: there are gays at every gym in Manhattan! And gays may or may not have sex in the locker rooms! Its not an equinox thing... its a locker room. I've seen some pretty gross stuff at the gym I work at (NYSC), in the womens locker room! Thats what flip flops are for...

and serious? Wearing flip flops onto a gym floor is like going into a restaurant kitchen with flips on. Unless you are doing yoga, wear shoes. I wouldn't want to see any hairy toes while i'm working out! The risk associated with running a gym is astromomical...having someone walking around in flips is even riskier. Think of someone stupid running on a treadmill with flips...even though a bad accident would be covered by insurance, the gym has deductibles and premium increases to answer to... all the extra expense would just get passed onto the members.

Call the sports club LA, and ask them for their rates. THEY WONT TELL YOU EITHER. No gym will tell you rates over the phone. common knowledge. also at Columbus circle is the new Executive Equinox...which is around $27k a year. Probably why they wont tell you over the phone...

You are all right, equinox is expensive. They are selling more than a gym...its a brand, a lifestyle, etc. The gyms are beautiful, the people are professional, and the services will help you achieve results. I'm sure the cost aggravates your problems...like you feel you've paid so much and should have the road paved in gold. go somewhere else if you aren't happy. as a member at equinox and a trainer at NYSC, I see notable differences, enough so that I don't take my free NYSC membership, I buy one for equinox.

 
At 1/06/2009 02:18:00 PM, Anonymous Anonymous said...

what about them clipping my lock and then being unresponsive? i don't mind paying more for quality and cleanliness, however i expect for the money i would have at least have gotten an apology or acknowledgment from management. over a year later and still not a word (reference my original post from 12.02.2008).

 
At 1/07/2009 09:49:00 AM, OpenID margotspera said...

The lock situation is legit...thats bad. I would have been so upset. I know equinox is all about the member and making us happy... personally i think locks should be clipped until the next morning.

Regardless of the lock, your STUFF is just out there begging to be taken! I tend to think, if something was taken, Equinox would have compensated you in some way.

 
At 2/03/2009 06:09:00 PM, Anonymous Anonymous said...

Maybe you should grow up, go in there and ask to talk to a manager. Can you honestly expect them to respond to an e-mail a year later? MOST service industries priority isn't answering e-mails, it is speaking to the person that is having an issue right in front of them. Sure they should have responded- but you can't expect them to take you that seriously if you didn't say something face to face and only sent a lame e-mail.

 
At 2/03/2009 08:28:00 PM, Blogger the searching somebody said...

hey anonymous, no need to get nasty about their lack of responsiveness. i actually work at a company where were respond to ALL client feedback - in-person and via email - so YES I do believe they should respond to an email. i am a grown up, i had asked to speak with someone when it initially happened and don't think talking to someone a year later is going to do anything about the situation now. why are you being so protective. clearly i'm not the only one who is disappointed in their lack of customer service.

 
At 2/22/2009 02:03:00 PM, Anonymous Anonymous said...

It took you 5 years at Equinox to figure out you didn't like it?

 
At 2/24/2009 03:41:00 PM, Anonymous Anonymous said...

Theft from Equinox is rampant; it is their fault that they don't more clearly inform their members of the risk. When you pay 2 grand a year, you are entitled to think that security is higher class along with the rest of the club. It isn't. The police are there frequently to respond to theft claims. Management can't afford to compensate you for your iPod and everyone else for their wallets and rings - but they can put up signs telling you that thefts occur - don't put any valuable items in your locker - AND they can offer safe deposit boxes for valuables at the front desk like some hotels do. It is not as if they don't know the nature and extent of the problem - I don't expect them to catch thieves, just to offer a viable solution to prevent more thefts.

As for the hanky-panky - for $170 per month, they can have a locker monitor who checks the sauna/steam regularly and also serves as a further deterrent against theft.

As for flip-flops, you should be removed from the floor if you are doing anything other than going to the pool or a pilates class.

NYSC is cheaper, but they have the same theft issues and they are not as clean. Their locker rooms smell and their facilities are more run down. But, if you are just there for the machines, and not for yoga, NYSC is a great value.

Any club will give you the price over the phone if you are semi-serious about joining and give them your phone number. With Equinox, it is expensive, but you don't have to haggle because they simply don't haggle about price - the price is what it is - except that you shouldn't pay an initiation fee.

Bottom line - Equinox doesn't take theft complaints seriously, hides the fact that grand larceny occurs on a regular basis, and doesn't provide adequate solutions to allow you to secure your valuables.

 
At 3/10/2009 07:17:00 PM, Anonymous Anonymous said...

I have seen the cleaning people clean the pedals with the same rag they clean the handles of the ellypticals
At the 62/ lex location I find repeatedly soiled towels, it takes me at times 5 towels to get a clean one. The woman next to me told me she was getting rashes in her face whenever she used those towels, so ow she dries her face with paper towels . Me too. I have complained, it keeps happenning.
At the grand central they burn bagels right under your nose when you are workimg out, I have brought it to their attention and they told me theres nothing to do, because they have a business to run by having a cafeteria underneath the machines...Is anyone listening?

 
At 3/19/2009 02:28:00 PM, Anonymous Anonymous said...

I can't believe you would hold the gym responsible for your iPod. If you left it out and turned away for the 2 seconds it took for some sad sack to swipe it, too bad. I do, however, marvel that someone who can pay for Equinox would bother to steal an iPod. I ALSO marvel at the fact that you keep the contact info of everyone you know on your IPOD. I'd understand if it was your phone. But you're iPod? Dude.....

It took you five years to figure out you don't like Equinox? Something tells me you liked it fine and then wanted someone to blame for your iPod troubles. Which are totally your fault, by the by. I've had shit stolen from me at gyms before, both really nice and NYSC. And I completely acknowledge the fact that I need to learn to stop people stealing from me by not leaving my shit everywhere to tempt them.

 
At 3/28/2009 11:28:00 PM, Anonymous Anonymous said...

There are no personal training sessions at Equinox that cost $125/hour. Their rates are online (and I worked there until very recently). Not a fan of the place, but you need to get your facts straight.

 
At 4/03/2009 02:21:00 PM, Anonymous Anonymous said...

as a former Employee, I speak for many staff members that got screwed by this company. This Company is TOXIC!!
Very bad place. No regard foor the member of staff. They go thru mgrs/staff too quickly & creates a unsettling experience for everyone. The company is all about fast $, no reagrd for anyone..

 
At 4/07/2009 04:06:00 PM, Anonymous Anonymous said...

I'm gay and I have zero tolerance for the fooling around in the lockers rooms of any gym... but I was banned from all Equinox's because a manager decided from a photo 4 years ago and the fact I was checked in at the same time that I was a good enough match for the complaint.

Let me say as soon as that manager attached me to a lewdness claim which I denied, with no staff witnesses, the word of "friend/member" who never was asked to look at photos, Equinox from his manager up refused to help in any shape form or fashion. Instead I was lied to by this guy's boss... and managment never responded with anything in writting or a phone call.

The company is totally run by lawyers who don't even do minimal due diligence.

Word of caution Equinox contract states Managers and their assistants have full discretion to do whatever they want to paying clients... meaning we let our untrained managers discriminate and violate a customers basic right and lie on affidavits...

And I can vouch for the prior post... they treat staff like garbage too and once again use lawyers to fight every customer service issue.

 
At 4/10/2009 07:04:00 AM, Anonymous Anonymous said...

Equinox is made up of phoney Assholes. Falsely accusing you of a situation yrs. ago is proof what idiots run this company. As a former manager of 5 yrs., let it be known, this company has no regard for members or employees, which is why I left. Never in my 25 yrs. in mgmnt in fitness have i experienced such wrong doings by a company. The company forms a competitiveness amomgst clubs & staff, creating a "food chain" affect of 1 stepping on the other to reach the top. Once in a "regional" position, you are safe, until then, its "dog eat dog," with all corporate management looking the other way. The company prides itself on "customer service," when it cares less about the member. I have seen the best in Group Fitness get fired, due to Jealousies of GFM, then the members all complain & cancel memberships totaling about $30K, & the company never investigates the situation. Then they wonder why they are underperforming. Most mem last vs. the women. They fired some amazing people because new memberships were not up in 1 month during the summer. Some of the fired people had masters degrees from Columbia University & opened 3 clubs to much success. My situation was also obsured. I was let go from pulling 4 vouchers early, by customers request, who purchased a new package, so they can earn a $100. Gift card for other services in the club. GM knew what I was doing; however, 4 hrs. after, fired me for this, & it could easily be rectified. Since my firing they've a had to reinburse $12K in sessions & lost 10 memberships. My job performance was flawless. I'm now finding out it is the National Director of Operations (previous employer: Home Depot) & my NationalDiriector (fired from NYSC), that felt all the Long Island clubs need new staff. So for the last months they've been "wasting" the best management team we've had, & making all the surrounding business' stronger. Never have I seen such a company w/no regard for people or any understanding to the market. They deserve to fail & they will......

 
At 4/10/2009 07:12:00 AM, Anonymous Anonymous said...

if ever considering a job position @ Equinox, I highly reccomend to go elsewhere. This place will get you no where. I'm manager of 5 yrs. let go for reasons of changing the Long Island clubs. My jobs performance was flawless. The company has cleaned house in the oast 6 months, & it has taken its toll. The reputation of Equinox is extremely negative, & it will catch up to them. If you join as a member, make sure you make them service you, treat them as they do everyone, like dirt....they deserve it. Once you've had you EQ "fill" you realize how phoney the company is. Its all about fast $, then they get rid of you. That means staff & member.

 
At 4/13/2009 03:45:00 PM, Anonymous Anonymous said...

With response to the Equinox Employee stating that "Eq responds to All Client Feedback," is a downright Lie.....
Currently, @ EQ's Long Island Clubs, their have been extensive Firings of individuals that make/create the club atmosphere. A well respected mgr.- was let go from Rslyn & GN, Aside from being successful & creating business for every dept. & taking care of the members needs 24/7, she was dragged out by the GM she had always respected & spoke so highly about, like the company. she was a most recognized person in the community & clubs for 25+ yrs. & was treated like garbage. All who know the situation know that she took the "blow" because she took care of the members needs/requests that was o.K.'d by the GM. An unbelievable amount of complaints were filed & still continue, not to mention Refunds etc., all of this, & not 1 call was made to any member or business that was effected localy. surely, this not Customer Responsivness. Many letters were sent to the CEO,CFO, & HR, no one responded or took the time ti investigate the situation. as it turns out an extensive amount of members left and train elsewhere because of this.
In conclusion, this company Sucks!! its nothing amount the member as they "proclaim," its about fast money & inexperienced, unprofessional help. All of the "professionals" work @ other companies, not Equinox....

 
At 5/01/2009 01:22:00 PM, Anonymous Anonymous said...

Even equinox's best clients get treated like garbage.. It really is dog eats dog. Managers are puppets and are controlled by corporate! You can never call corporate as there is no "manager" at their headquarters. Everything gets refered back to the club where the helpless manager resides.

 
At 5/01/2009 03:38:00 PM, Anonymous Anonymous said...

What's going on with Equinox in Roslyn, Long Island? Is that location really going to close? What happened to mgr steve? Is he still at his new membership job at great neck? He was great but maybe he stepped down because of his newborn?? Since he left there must have been 3 management changes lol in 6 months..

 
At 5/11/2009 04:14:00 PM, Anonymous Anonymous said...

I would have to agree with the comments made about Equinox not caring about their members or even about their needs. I noticed even at the front desk the people are not professional and the turnover of the sales and management is extremely high.
I called Equinox to tell them that I wanted to cancel my membership and I was told that I had to come in person and speak with Jonathan(manager in woodbury). When I came to speak with Jonathan he was downright rude and bascially told me that if I wanted to cancel my membership all I had to do was sign a piece of paper. Even while I was signing this document I noticed Jonathan did not even care and didn't even encourage me to stay in the gym. so much for customer service after being a member for over 3 years. I never got a call back from Equinox or anyone ever since I joined NYSC(now over 2 months). I am currently paying $64.00 per month for a month to month membership in Deer Park and the facility is nice, clean and brand new and the poeple are not so stuck up. I'm so happy I made the change and it's too bad I did not do this anytime sooner.
I would never go back to Equinox again.

 
At 5/13/2009 04:45:00 PM, Anonymous Anonymous said...

I've had multiple bad experiences with the manager Matthew at Equinox in the W. Village location. The most blatant was when he wouldn't let me in to the club because of a billing error on their end even though I was a member.

The recently just canceled my membership that I was paying $150/mo on through my company for 3 years because I left the company. I can't understand why a gym would go out of their way to get rid of recurring revenue.

FUCK Equinox

 
At 5/15/2009 02:03:00 AM, Anonymous Anonymous said...

yes jonathan at woodbury is the absoute WORST... what a joke
Don't bother complaining about the staff members there.. I heard he goes bar hopping w/ them.. bias towards his workers.

 
At 5/26/2009 08:03:00 PM, Anonymous Anonymous said...

Fuck You Jonathan Gargiulo
You dare not care when I cancelled my membership last year. You pretty much told me the "door" is there shall I choose it.. Nice customer retention jackass.. I am surprised to see you are still with Equinox Fitness Clubs. The average span of a manager at Equinox Fitness these days is 6 months.

 
At 6/14/2009 04:16:00 PM, Anonymous Anonymous said...

I've worked at equinox at the shop and then member sales, and since moved on; but I will say for a fact that they are concerned with one thing. NUMBERS. EQUINOX IS A BUSINESS A GOOD ONE AT THAT.

I just joined at $173 a month, and yes its insanely expensive. But so is everything else in Manhattan. People pay 3K a month for studios. Please accept personal responsibility for you actions. Paying for a premium service doesn't entitle you to being baby-ed.

As far as staff turnover, yes its high. But so is even entry level position. Who wants to be a front desk or sales person at $8-10 for life. Please get real people!

 
At 6/15/2009 09:27:00 PM, Anonymous Anonymous said...

I love Equinox. Group fitness classes are the best. I am sorry to read so much negativity regarding Equinox.

 
At 7/09/2009 05:09:00 PM, Anonymous Anonymous said...

Equinox hiring practices can be compared to MLM. I went for an interview there just to get disappointed.


I wanted to be a member once - after two minutes of a conversation a membership consultant asked me what kind of an American Express card do I have.

Pathetic. O

 
At 8/07/2009 12:51:00 PM, Anonymous Anonymous said...

Munzer Stone will be subbing for Kristen next week for spin...


Nooooooooooooooooooooooo!!!!!!!!
Please anyone but her... How about Tim or even Melissa S?

Even bringing Paul back LOL... but Munzer? Her class is always empty.. We'll all gain weight while you're gone Kristen... Thanks

 
At 8/30/2009 04:23:00 PM, Anonymous Anonymous said...

So jonathan the overweight penguin is gone from woodbury.. whose running the show now?

 
At 8/31/2009 02:41:00 AM, Anonymous Anonymous said...

All of these comments are about equinox on the east coast. Does anyone have any experiences with them on the west coast?

 
At 9/16/2009 11:54:00 PM, Anonymous Anonymous said...

Can anyone tell me how much Equinox actually pays its trainers? How many tiers are there and how much commission is made on each session for the different levels? Do they pay you by the hour for floors hours? I have seen some job openings that mention starting at 40k.

 
At 10/19/2009 08:52:00 PM, Anonymous Anonymous said...

So true...Equinox gym has sucked balls to the third degree. Huh, if ya'll had any problems with personal trainers trying to get over and cheat you of your sessions. This trainer knew I had high blood pressure but worked with me anyhow.

Two days later, they cancelled my session until I bring a doctor's note, will charge you even if you cancelled sessions yourself, but it's alright to cancel and have you to wait on their terms. Yeah, I won't be renewing my membership.

 
At 11/24/2009 12:27:00 AM, Anonymous Anonymous said...

Well I had a baby and hadn't been in for two months. When I came in the stuff in my locker was gone! They said it had expired and they had put a note in the locker. (Um - if i haven't been there - how am I supposed to get the note?!) They re assigned the locker and thew out my sneakers and clothes. Why didn't they try to call me at least - I am still a paying member. To their credit they did offer a gift certificate to the store, and some free locker time . . but I'm scared to leave my stuff there now. Previously they have had similar locker mix-ups and my things ended up in lost and found. I am also disappointed I didn't even get a phone call or email.

 
At 1/18/2010 01:52:00 AM, Anonymous Anonymous said...

They are already posting an ad to replace the fitness manager at equinox woodbury.. He's a jerk anyway and thinks he knows his stuff. :P This situation happened with the old assistant manager a few months ago. Sometimes they post a wanted ad right before they fire you. When I asked once the front desk said the assistant manager was confused and had no idea what was happening.. muahhahahaha

Talking to the current GM at woodbury is like talking to the great wall of china. They fear so much for their jobs nowadays you'll be lucky if you get a "Yes" to a customer service question. Most of the time they'll say NO to save their jobs. ;) I don't think I've ever heard anything from the current GM other than a "No". ;)

 
At 2/05/2010 07:18:00 AM, Anonymous TMH said...

I'm with Margotspera! This post is ridiculous. If you look hard enough you can find fault with every gym in the country but as far as I'm concerned, Equinox is the best in the city. Yes... they're friggin expensive but after canceling my NYSC membership I feel like I'm getting my monies worth at Equinox. We are all empowered and we all have choices, stop bitching about Equinox and do something about it if you're late.

If one of my employees is late for work over and over again they end up in my office - I don't blog about it. I'm gay and I am also disgusted by some of the activity at the gym but I found NYSC to be much worse.

Stop bitching and take charge of your own life. It's all about options.

 
At 3/05/2010 05:14:00 PM, Anonymous Anonymous said...

Lol. These posts are funny and so many of them are true
I go to the South Bay Equinox and I can definitly say
there much more gay sex there. I've had sex there 8 times in 5 months. That never happened at any other gyms. The way the locker room is set up makes it so easy. I do feel sorry for the straight guys in there though. The showers are all glass and you can see right through when they get wet!

 
At 3/23/2010 07:20:00 PM, Anonymous Anonymous said...

Equinox Fitness used to have a wall in many of their clubs with a picture of all trainers and Bios. The plan only lasted a month as each trainer only lasts a month at the club. ;-) They should have it projected on a wall and drop those that are inactive. ;)

Todays trainers that have moved up to Tier 6 from Tier 1 include:
(Equinox Fitness)

 
At 4/08/2010 04:35:00 PM, OpenID ssarge1 said...

Up to 170.00? From what a reasonable $150.00? If you are paying that to work out, let's meet in Brooklyn I have a bridge you may be interested in?

 
At 4/30/2010 02:24:00 PM, Anonymous Anonymous said...

I had to call corporate to complain abt the Woodbury club; I was trying to get some info abt freezing my membership and the person answering the phone at the desk told me that she sisn't kno anything abt it and she was not able to tranfer me to a membership rep because "they get mad at me when I tranfer calls to them". the Asst General Manager Jared Ratliff was polite on the telephone but didn't seem to care when i mentioned to him i was going to call corporate. In fact he seemed rather amused by my comment.

 
At 5/13/2010 11:08:00 AM, Anonymous Anonymous said...

I canceled my membership in January of 2010. Of course, it wouldn't take effect March (45-day "cancellation period" or whatever---fucking thieves). Lo and behold, I've been charged in March and April.

I called and spoke to a manager, whom for now shall remain nameless. He said they had no record of me canceling. I told him I've a copy of the form I signed. He asked me to scan it and email him. I did.

That was two weeks ago. Since then I can;t get ahold of anyone. No returned calls. No replies to my original email. Now I have to trek up to Columbus Circle and waste two hours of my day chewing out these fucking assholes.

 
At 5/26/2010 11:27:00 AM, Anonymous Anonymous said...

Thanks a lot all. I was considering joining an Exquinox near my job. This informative post and the comments have helped me in my decision. I believe every bad word about Equinox, especially since I know someone who worked there as a trainer and another person who worked at the front desk. The trainer was an inexperienced slacker and the front desk person had nothing but horrible things to say about the management and other staff.

 
At 6/09/2010 09:43:00 PM, Anonymous Anonymous said...

I'm trying to "QUIT" right now... what a frickin' hassle.

 
At 6/25/2010 04:44:00 PM, Anonymous George said...

I was about to join until I saw this blog. No way will I subject myself to this!

 
At 6/26/2010 12:06:00 AM, Anonymous Anonymous said...

"You are all right, equinox is expensive. They are sellign more than a gym...its a brand, a lifestyle, etc."

Wow, way to drink the advertising Kool-Aid. It's not a lifestyle, it's a gym.

 
At 8/10/2010 04:42:00 PM, Anonymous Anonymous said...

Equinox bites ass.
I hate them so much- they even make you pay and fight to quit.
They are slimy and will work out special deals for people if you kiss up to them or act like the reptiles they are... and the vibe there is just lame. I hate them so much! I quit too and have never ever ever regretted it.

 
At 9/23/2010 12:23:00 AM, Anonymous Anonymous said...

I don't necessarily agree with everything you have to say but your post was witty, well-written and fun to read. You're an excellent writer.

 
At 11/28/2010 08:36:00 PM, Anonymous Anonymous said...

Holy hell, I'm glad I didn't join this one. It's all corporate bullshit.

For everyone telling the people who are complaining about Equinox to basically "handle their lives", when you are paying THAT much money a month, you expect the staff to be ON TOP OF IT.

 
At 12/18/2010 03:03:00 PM, Anonymous Anonymous said...

I am a member of Equinox. I agree that they have bad customer service and don't really care if you are happy or not. I only go b/c the teachers are good, but that's it. The people at the front desk seem better trained to actually say hello in recent months. Before for years, they were rude and uncourteous. IT'S BASIC MANNERS TO SAY HELLO TO SOMEONE ENTERING. That's the thing-I could go in there and train the employees on customer service b/c it's just BASIC MANNERS. Disgusting. I've had a bad experience with the manager Matthew at Greenwich as well. He is the worst idea of a manager. He lacks confidence, finesse, and problem solving skills. What a joke. I had a trainer at Greenwich, Peter Fischer. Nice guy but totally not interested and talked about his acting all the time. It would be nice if he could pretend to be interested in being a personal trainer so I could feel motivated. It was a waste of time to spend an hour with someone during my busy schedule who didn't feel like being there. There were a couple of customer service issues I complained about, and a higher up manager called me. I wish I remembered his name so I could post it here. He basically said, if I wanted to quit, there was nothing he could do. Now when I get the customer service emails from Scott Rosen (formerly at J.Crew I think), I laugh. Like they really care? What's sad is that these people that work there have NO PRIDE, NO INTEGRITY about their job and if the members happy, which should be the point right?

 
At 12/18/2010 03:03:00 PM, Anonymous Anonymous said...

I am a member of Equinox. I agree that they have bad customer service and don't really care if you are happy or not. I only go b/c the teachers are good, but that's it. The people at the front desk seem better trained to actually say hello in recent months. Before for years, they were rude and uncourteous. IT'S BASIC MANNERS TO SAY HELLO TO SOMEONE ENTERING. That's the thing-I could go in there and train the employees on customer service b/c it's just BASIC MANNERS. Disgusting. I've had a bad experience with the manager Matthew at Greenwich as well. He is the worst idea of a manager. He lacks confidence, finesse, and problem solving skills. What a joke. I had a trainer at Greenwich, Peter Fischer. Nice guy but totally not interested and talked about his acting all the time. It would be nice if he could pretend to be interested in being a personal trainer so I could feel motivated. It was a waste of time to spend an hour with someone during my busy schedule who didn't feel like being there. There were a couple of customer service issues I complained about, and a higher up manager called me. I wish I remembered his name so I could post it here. He basically said, if I wanted to quit, there was nothing he could do. Now when I get the customer service emails from Scott Rosen (formerly at J.Crew I think), I laugh. Like they really care? What's sad is that these people that work there have NO PRIDE, NO INTEGRITY about their job and if the members happy, which should be the point right?

 
At 1/01/2011 12:15:00 PM, Anonymous Anonymous said...

Can someone tell me why Equinox closes early on NEW YEARS DAY???

6PM??? People go to parties on New Years Day?? Cheap bastards

 
At 1/23/2011 09:35:00 PM, Anonymous Anonymous said...

Why is Miriam Liberman such a BITCH!!! She has no people skills at all nor does she know how to treat her employees from what I see and hear!!!! She started out in Wall st as a manager and now is a regional manager which makes no sense to me being a member but to Equinox They see a Bitch that can boss people around as she does nothing all day but make calls and shops online while she works and o yea and that leaves home early!! I had an issue with the spa and asked to speak to the manager to only find out that she made the experience even worse then what it should have been!!

Your a Bitch sweetheart!!! You will not be missed when your number is up just like all the other spa managers!!

 
At 1/26/2011 05:58:00 PM, Anonymous Anonymous said...

Totally agree with you about Equinox. Sometimes I like to distract myself as I work out by doing the math as I do my reps on the Stairmaster, calculating how many excess salaries my $170/month is paying: from the 3-4 salespersons (each with their own sales office on-site, sitting in expensive NY real estate), the many minions of little brown people obsessively cleaning and recleaning the same clean piece of equipment, the fabulously expensive sports clothes boutique at which I have never in 2 years seen a customer, but which is dutifully stocked and served by an Equinox salesperson whom I am paying, the snack bar which serves perhaps 2 apples and 3 sandwiches in the course of a day, etc.
So why do I go there? Because in my neighborhood (the UWS), it's either the JCC (with little post-Bar Mitzvah nudnicks running wild in the small, minimally equipped space) or the NYSC which is dirty and cramped. There's simply no choice if you need it to be in your neighborhood.

 
At 1/28/2011 06:43:00 PM, Anonymous Anonymous said...

To anonymous, 1/26/11: Looks like you could use some help with your math. Your $170 is ACTUALLY buying yachts, vacation homes & private jets for Equinox execs. The people you mentioned in your comment, on the other hand, are all making minimum wage (if that).

I should know--I was a trainer at a NYC Equinox club for 3 LONG months. Simply put, working there was one of the worst decisions I've made in life. Now, before I go any further, let me establish that I am not just some "idiot trainer". I graduated from college (U. of Notre Dame) & worked in corporate securities litigation for years. Then, at some point, I decided I wanted to help people get fit & discover the amazing things their bodies are capable of. Thus began my (short) stint at Equinox.

At EQ, I made a whopping $8/hr working floor shifts. Theoretically, these shifts allow the trainers to get to know members and help them pick up PT clients. Realistically, though, few trainers pick up clients via floor shifts. It's actually REALLY hard to convince someone who's paying $170/month for his/her gym membership to fork over even MORE money for PT sessions . . .

In addition to the horrendously tedious floor shifts, we were also expected to do 1+ of the following daily (all without pay, of course):

-Practice fitness assessments w/ managers/other trainers
-Meet w/ managers
-Stand at front desk for hours at a time, trying to "build business"
-Attend mandatory (& generally pointless) club meetings
-Help w/ set up & clean-up for special events
-Review/study the EQ educational materials w/ managers

The list goes on & on . . .

If you break it down, new trainers end up making far below minimum wage (despite the fact that many are at the club from 5A-11P most days). Same goes for the rest of the club's staff--everyone from the membership advisors, to the cleaning staff, to the greeters, to the cafe workers, to the shop staff--they're all making around minimum wage.

I should also mention that my club's management was seriously egregious. I would show up to scheduled meetings, only to learn that the manager I was meeting with had "forgotten" that he had a PT client (managers train in addition to managing because management salaries at EQ are miserable). I can't tell you how many times I was forced to trek to work for no reason at all. There is just no concern whatsoever for the fact that employees have lives & other obligations. It's all about hitting the "numbers" . . . & you just have to suck it up & do whatever it takes to help the club hit those numbers. Otherwise, you're out.

There was honestly so much that disgusted me about my time at Equinox that I can't even begin to post it all here. Probably the most disturbing thing, though, was the fact that the managers failed to pay me for my first 2 weeks of work until 2 MONTHS after the fact. I had to all but threaten a lawsuit to recover the pay I was owed. REALLY?! I'm making $180 a week (in NYC, mind you) and you can't find a way to get me paid on time?! When I finally did get to the point of receiving paychecks, the managers managed to screw up my hours EVERY. SINGLE. PAY. PERIOD. I honestly can't remember a time where I didn't have to fight to be paid for legitimate hours that the managers had "inadvertently" left off of my time-sheet. Sometimes, I just let it go; because ultimately, the $16 they'd cheated me wasn't even worth the effort it would take to remedy the situation.

Simply put, working at Equinox was a complete nightmare. It was blatantly obvious that nobody gives a shit about the employees there. I implore you . . . please do NOT work for Equinox (or give your $ to them in the form of exorbitant membership fees). There are better gyms out there . . . gyms that don't take advantage of exhausted, underpaid employees in order to maximize corporate profit.

 
At 2/28/2011 11:35:00 PM, Anonymous Anonymous said...

of course we don't give a shit

 
At 3/21/2011 03:24:00 PM, Anonymous Tonic said...

THESE RIP-OFF GYMS have to be abandoned. QUIT. I know to well to join Equinox, but I was ripped off by both CRUNCH and NYSC - majorly. CRUNCH forged a new agreement with me - even putting in a fake signature. NYSC said they would charge something like $63 per month, then upped it without telling me, than after dealing numerous times with them, they claimed they had no idea who I was. True. They didn't know. I was someone who turned them into the Better Business Bureau.

The only way is to leave/quit and spread the word.

 
At 4/03/2011 12:29:00 PM, Blogger Sally said...

Equinox sucks. They just took over my gym in the West Village and already the sleaziness is setting in. Instead of putting a sign on the women's whirlpool (one of the only reasons I joined that gym in the first place) stating that they were getting rid of it, they put up a sign saying "Temporarily Out of Order, Apologize for the Inconvenience." Just shining us on to dodge the bullet of angry members who like the option of the whirlpool. I quit today and I am contacting corporate HQ some way some how to let them know how their organization sucks.

 
At 4/09/2011 05:39:00 PM, Anonymous Anonymous said...

the spin classes are loud!!! severely, louder than night club loud. the teachers don't care, the managers don't care. maybe corporate will care when they get sued for damaging people's hearing.

 
At 4/26/2011 02:11:00 PM, Anonymous Barbie said...

I was asked to leave a class on a Saturday morning from the instructor. My balance is slightly off due to a health condition and I could not preform back lunges forward kick at his perfection form or pace.
Upon talking to others he is referred to as "the little prick"
Only teaches at Equinox in San Mateo and Palo Alto. complained and they told me they had several complaints about the guy but his classes are packed so they keep him.
I hope they are ready for a lawsuit for discrimination. I joined another gym and they flat out told me they would never hire him because of his reputation for being a Diva. I would say asshole.

 
At 5/04/2011 01:48:00 AM, Anonymous Anonymous said...

I recently relocated to Cali, but before I did I applied to Equinox for a few different positions they had on their website. I have experience as both a trainer and manager in fitness. After several emails and voice mails to several GM's and not hearing anything I finally got one of them. She gave me a phone interview which I thought went well, and was told that her manager was going to call me and schedule another. Well days later I received an email stating they decided to go with another candidate, no big deal but why the song and dance? So I decided to just come out and do my own thing. I'm glad I did. I called several of there locations to get a price on personal training, they absolutely won't tell you over the phone. Neither is the price of personal training posted on their website. I stopped in to look around after I got out there. They were stuck-up, over rated and over priced. Once they found out I wasn't joining they didn't want anything to do with me, and quickly showed me the door.

 
At 5/26/2011 11:05:00 AM, Anonymous Anonymous said...

Is it just me, or do all the positive comments about Equinox on here smell fake (ie written by employees).

I was thinking about leaving my gym and moving to Equinox but think I'll skip it...

 
At 5/30/2011 01:06:00 PM, Anonymous Anonymous said...

Unfortunately there are no real promotions at Equinox that are paid for by the company themselves... It is directly passed onto the customers to upgrade to Tier II or Tier III . We have to pay the difference in the new hourly rate.. While the Tier I session costs $74 the trainer gets around $23-27. We get fleeced as the customer as we get made to look like the bad guy if we don't pay up. This is messed up! It adds up.

 
At 6/12/2011 09:54:00 PM, Anonymous SpinMan said...

Another thing to consider: It appears that Equinox does not have a mandatory safety training program for its group fitness instructors. If you are injured in a class at Equinox, you are ON YOUR OWN. They will not help you; they will not ask if there's a doctor in the room; they will not stop the class; they will not call 9-1-1. They just want you to leave.

 
At 6/20/2011 07:35:00 PM, Anonymous Anonymous said...

Yes, and did the manager say "THANK YOU FOR REACHING OUT"...five million times-followed by absolutely nothing of any meaning? Or did they try to sway you to stay by touting their "amazing" share of Khiels products that you'll be able to douse yourself in. Just like Khiels, Equinox is nothing more than good "bad" marketing. People who buy into the status of the club deserve to pay through the nose for mediocrity that they are actually receiving. I know a 3 people who have worked there and they are HORRIBLE to their employees. The staff is there to SELL YOU. If they don't sell you they are out. It's that cut and dry. They're vile.

 
At 8/07/2011 05:47:00 AM, Anonymous Anonymous said...

I was with Equinox for a very long time teaching classes. My classes were so fun and the members busted their ass to get there. the group fitness manager is so horrible and insecure she "let me go" with perks of staying on the sub list for no good reason. There is no one I can complain to because when you look at her facebook page she's drunk, sloppy and slutty with all of our district and regional heads. ugh! she let me go out of the blue without warning,and bombarded my cellphone with texts to "call her right away". Food out of my families'mouth,abrubtly changing things for my regulars and with no regard for anything but herself and what she wanted to do. Oh btw, she lied and said she was putting a totally different class in there to change it up....but never did, reports from my regular's, it's the same class and she's teaching it! unreal.
Everything everyone is saying here is true. The place is toxic. The staff are stepford and sneaky. It's scary to think it all exists. There are so many alternatives to this. Save your money. and if you're looking for work, and you want to work there...go into it wiht a mindset that you will be fired on any moment's notice with no reason.

 
At 8/26/2011 06:50:00 PM, Anonymous Anonymous said...

looks like a lot of the problems are with Equinox NY locations. I belong to Equinox South Bay (southern California) and it's been pretty good for me. For a few months I had all-club membership so I got to visit their other locations down here in Santa Monica, Westwood, West Hollywood, Palos Verdes, etc. All of the locations were pretty nice and everyone was friendly, etc.

Of course I have no idea what it's like to work there as an employee but as a member I have been pretty happy. I never have to wait for a machine, there's always a lane available to use on my own or share with 1 other person at the pool, the locker rooms are pretty clean, etc. In general, I like the low douche-bag factor at Equinox, the overall cleanliness, and low riff raff factor. Yes, there are a few douchy trainers and members but overall, they are few and far between.

Early on they did put on some pressure to sign up for training but they tried to get me to spend another $1k/month in training so I just said no thanks. My trainer was cool though.

I have never had anything stolen (although one of my friends did). There are some people who don't even lock up their stuff so it seems fairly safe.

As for gay sex...freaking gross. Never saw it and hope I never do.

As for canceling, yeah that sounds like a pain. I would probably just alert my credit card early on and dispute the charge or something along those lines.

But compared to my old gym...24 hour fitness, Equinox is heaven. Of course I pay about 15X more than 24 so it better be. The only other club I would consider is Spectrum around here...

 
At 9/08/2011 04:22:00 PM, Anonymous Anonymous said...

They're making a big push to the West Coast, I've seen locations all over LA. What really pisses me off is the fuckers open locations next to established gyms like LA Fitness, one I've belonged to for over 10 years, & have no problems with. I pay less than $25 a month, & it's been that way for 10 years. When my girlfriend & I were traveling cross-country, we stopped in Dallas to visit family, there was an LA Fitness there, so we went to work out. The asst. managers were all gawking at me because they found out that I had a premium membership for 1/3 the normal price, & they were wondering what I had done to get it. I told them that I had been a member since 1999.
But I digress, once my girlfriend got out here, she decided she wanted to be a personal trainer, went through all the malarkey to get certified, then found out they all make chump change, unless they're degreed, work at sports facilities like UCLA, are lucky to have an established business, or are celebrities like Jill Michaels, or John Basedow, whom I have nothing against. Anyway, my girlfriend kept trying to get a job at any of the various Equinox locations around here, Santa Monica, Westwood, West Hollywood, & after jerking her around for 2 months, they basically told her she was underqualified & that they wanted trainers with degrees. Are you fucking kidding me? With the shit wages these slave drivers pay? They want degreed personal trainers? Good Fucking Luck with that one! They'll have the same turnover rate as all of the other gyms here in LA that treat personal trainers like shit, including LA Fitness, 24 Hour Fitness, & the worst of the bunch, Bally's.
Now those cocksuckers stole the lease out from under LA Fitness in Marina Del Rey, as well as one of the best pizza places around Los Angeles, Antica Pizzeria, just so they could open up another one of their shitty, overpriced gyms & fleece all the affluent people on the Westside. They must have been salivating at the prospect, the douche-nozzles!
I had a feeling these asswipes were no good the day I saw them moving into the Westwood location across from my gym, & all of these comments only serve to confirm my suspicions.
I agree with Anonymous 5/12/11, the glowing reviews do smell a little like shill testimonials.
The surest way to tell that there's something wrong with a business if there's a complete lack of any negative criticism on the internet. Either they've Google-bombed all the links to redirect to their pages, bought out all the domains similar to theirs, or post so many times that the negative links get pushed way, waaayy down to the bottom of the results list, I'm talking like 500 down or greater. After all who has the patience to look through that many links to find anything they may be looking for? That's what they're counting on, that you'll give up.
Okay, their offices are in NYC, here's their current management team listed on the Wikipedia Page:
Harvey Spevak, CEO
Scott Rosen, COO
Larry Segal, CFO
Jeff Grayson, CIO
Bianca Kosoy, Exec. Creative Dir.
These assholes are OWNED by a real estate conglomerate!!! The Related Companies, no wonder they're such total douchebags, plus they own PURE Yoga, & BLINK Fitness. Stay away from all these businesses, all they want is your money.
They can all go screaming down to hell in a runaway mining cart, along with health insurance execs, teabaggers, & Republican douchebags who want to turn America into a feudal-era fiefdoms, & us into modern-day serfs with slave wages, no bargaining rights, & ZERO prospect for the American Dream.
I have a Google account, but no fucking way am I going to sign in as myself. Hello libel if these douchebags ever find out who is talking smack. I hope they crash & burn in a major way.

 
At 9/12/2011 11:22:00 PM, Anonymous Anonymous said...

I was looking into joining Equinox in Los Angeles. Its $147.00 a month. That is a lot of money. I am not quite sure I understand how they can charge so much since they close at 7 PM all clubs here on weekends and 10 M to Th and 9 on Friday. I can see midnight closing, but 10 PM?

Equinox costs 4x what 24 hour fitness costs it seems.

 
At 9/13/2011 12:15:00 PM, Anonymous Anonymous said...

Why should Equinox be responsible for your stolen items? I would be willing to bet that their contract specifically states that they are "not responsible for lost or stolen items." Do you think that a movie theater would give you $200 of free movie tickets if your iPod got stolen there? Or would a mall give you $200 of free merchandise if your iPod got stolen there? Why did you leave your iPod on the bench in the locker room with a bunch of strangers around? You are delusional, and probably go through life blaming everyone else for your problems. Next time, leave your iPod and other expensive items in the LOCKER where they BELONG.

 
At 10/19/2011 05:48:00 PM, Blogger CB Owens said...

What WOULD people recommend as a good gym option in NYC? I have read the same awful reviews for every single gym here. NYHRC, NYSC, Crunch, David Barton, Equinox, etc...they're all equally negtively reviewed. If even the most expensive of the bunch is so terrible, what am I supposed to do? I would love some advice on what these alleged other options are.

 
At 10/21/2011 02:07:00 PM, Anonymous Anonymous said...

Equinox- totally agree that customer service is HORRIBLE! They are a bunch of crooks!
I was not impressed at all w/ their services or gym offerings. The most I can say is that they provide Kiehl's products. Whoop-de-doo...
I am speaking of the TYsons Corner, VA location by the way.
I also want to mention I was TOTALLY locked into a 12 month commitment without my knowledge. I was NEVER told this by the sales person when I signed up and was lead to believe I was on a month to month basis.
I will be promptly filing claimes with the Consumer Protection Bureau, BBB, OFT, and all related agencies as well as a complaint directly against the sales person, Katy Murphy!

 
At 10/27/2011 10:53:00 PM, Anonymous Anonymous said...

To CB Owens
If you look at most of the complaints they are pretty ridiculous. I've belonged to every gym mentioned along with several others. When I have had a problem Equinox responded to it professionally. I didn't always agree with their response but I never got an attitude like they don't care. In both problems I had they were happy to compensate me in some way. At the same time they are in BUSINESS to make money. I consider them to have the finest facilities, some of the best trainers and great classes. If I didn't like a Trainer I spoke to the PT manager and they helped me to find a new one. If I didn't like a class instructor I tried another one. Never had an issue with billing. You need to decide what's important to you when picking a gym. I want CLEAN facilities, extensive workout choices, boxing and friendly people. Equinox gave me that and more. I'm willing to pay more for what I consider something to be really important. My health. Here's an idea go try Equinox out and then decide for yourself. They will give you a free pass as any of the others will. Good luck.

 
At 11/05/2011 02:02:00 PM, Anonymous Anonymous said...

All of the chain fitness centers are run by large corporations, and they all suck in one way or another. the "gym game" is a very shady and high turnover business, and believe it or not they have thin profit margins and a lot of expenses. if you decide to join one of these chainbrand gyms, just realize it is going to suck in one way or another. period. pick the one that feels like it sucks the least. or, if you can, join a local gym. the amenities will not be as nice, but you'll get better service from owners who are invested in the quality of their business. besides, you're just going there to work out, get sweaty and stay in shape right? If you are joining just for status and the social experience, well, you get what you deserve..

 
At 11/20/2011 06:44:00 PM, Anonymous Anonymous said...

I happened to come across your ad and decided to read since i am considering working for equinox. i am a manager myself at a fitness center. i do agree that you pay for expected service, but to expect a handle out from a careless mistake is just not right. if i leave my ipod laying around for someone to steal i am not going to ask anyone to give me anything because i was simply being careless. when you join a facility you are going on your liability. people are not going to be responsible for actions that are unpreventable. you have to take things into consideration and not blame others for things happening or what could have been prevented. if you leave items unattended and they are stolen then no one is to blame but yourself. i agree with you however on the fact that the manager should not have told you that people join just to steal. that is not professional on his part as well as careless. at the same time, management is not accountable for members be careless..i see members at my gym all the time that leave phones and mp3 players laying around everyday as if they cant be stolen and they have the audacity to blame management because they chose to be careless and not take their belongings with them. so they give the gym a bad name based on their actions. its not right and fair to some managers like myself who actually work hard to get to the status that we have and care about people that generate business for us. all of my members and staff enjoy me being a manager because i have interest in others besides myself. i just wanted to clear that out for all the honest people. you are using the theft issue to describe your dislike in a facility when price is the issue here. theft happens everywhere you go whether you invest a little or a lot! you get what you pay for.

 
At 1/17/2012 12:44:00 AM, Blogger Ticket Holder said...

contact this guy for all memberships and corporate memberships nationwide.

Jonathan Eshaghian
Membership Advisor
EQUINOX
1633 Broadway
New York, NY 10019
jonathan.Eshaghian@equinox.com
T 212.541.7000
F 212.541.6062


IT’S NOT FITNESS. IT’S LIFE.

 
At 2/19/2012 02:18:00 AM, Anonymous Anonymous said...

Probably a new membership advisor a month later at his desk.. Like management they don't last long either.

 
At 4/13/2012 03:18:00 PM, Anonymous Anonymous said...

I had a horrible experience at the greenwich CT Equinox location. I was just trying to attend a class when the GM decided he didn't like my attitude or something - maybe my face - and ordered me into his office. I went into the class instead while he talked with other memebers, and he followed me in, stood over my mat threateningly and told me to enjoy the class - it will be your last. I'm terminating your membership. Sweet. Everyone in Greenwich thinks it's disgusting. I should have called the police.

 
At 6/03/2012 03:39:00 PM, Anonymous Anonymous said...

The GM in Greenwich needs to be reviewed. You're not the first person he's insulted. I would have filed a report. Unless someone is inappropriate or dangerous there is no cause for that type of behavior. Did he give you a reason for his actions?

 
At 6/04/2012 11:13:00 AM, Anonymous Anonymous said...

about six months ago a trainer by the name of mark Heller began stalking me around the gym to the point that he would come within an inch of touching me in his passive -aggressive behavior.
i have brought this to the attention of Craig the manager of equinox at 63rd St. 817 Lexington Avenue New York NY 10065, PHONE: 212.750.4900 and Lindsay dettbarn who is responsible for all the trainer's at equinox.
i have exhausted all avenue's in trying to resolve this unfortunate situation.
3 weeks ago i was approached by mark Heller in a hostile verbal and offensive intimidating and demeaning manner that was unwarranted, putting me in the corner of the station i was working-out on.
blocking me from moving and standing over me one inch from my face to the point i was in physical harm for my safety, causing me distress and stopping my workout altogether for fear of violence.
telling me that i was not allowed to use the equipment that i was on because he wanted to use it, knowing the same equipment was 2feet from him, i was on one 15 feet away. they have 7 other stations of bicep curls that were available to him.
both Craig and Lindsay in no certain terms have spoken to him to keep his distance from me, at same telling that he has tenure. i take this to mean that they are unable to stop this from reoccurring or unable to resolve this this unfortunate matter for whatever reasons unknown to me.
yesterday he literally put his entire body weight on the equipment i was using and i was unable to continue my work-out. i had to say excuse me could you get-off the equipment so i can continue my work-out.
when i brought this to the attention of Lindsay. she replied, come to my office so i can talk to you.
marks Heller's"blatant disregard" and the fact that they can not guarantee the safety of any member against anyone who may fall victim to marks bullying, has left me with no choice but to take certain actions that i feel could have been prevented if not all together avoided if not for the lack of concern of membership safety.

 
At 6/17/2012 03:02:00 PM, Anonymous Anonymous said...

Umm... people, you're scaring me. I was thinking of joining the Equinox in Brooklyn Heights. Any comments?

 
At 6/22/2012 01:25:00 AM, Anonymous Anonymous said...

Don't bother.. I got seriously injured by a trainer and the trainer didn't even call to apologize.. Another slap in the face was that the manager giggled when we spoke on the phone. Also the manager thinks he'll get away with paying back a few co-pays.

 
At 7/11/2012 04:53:00 PM, Anonymous Anonymous said...

I tried the Lex Av location for the first time on Tuesday, as a guest of one of the members. I found the front desk a little snooty to say the least. It is a beautiful, clean location but I rely so much more on personal feedback especially with the high cost. I was willing to overlook the attitudes cause its thejust least ofwe my concern but after reading this, you've all made up my mind for me. Thank you.

 
At 7/18/2012 09:29:00 AM, Anonymous Anonymous said...

Are there any lawyers that handle Equinox cases?

 
At 7/20/2012 06:22:00 AM, Anonymous Anonymous said...

Management does not listen period. I joined the Woodbury club a few years ago because they had an awesome selection of dance classes. Take a look at the class schedule now. It's really very sad. Many dancers left the club and moved on because management did not listen.

 
At 8/20/2012 01:18:00 AM, Anonymous Anonymous said...

I agree!! I am in Pasadena, CA and I feel like they JUST raised the price about 6 months ago, and now have raised it again! I completely agree with everything you said. I see the trainers everyday who look like dumb kids and stand next to a treadmill watching some old lady walk on it for about 20 minutes... I hope this isn't part of her session!!!! I have wanted to ask about training, but I don't even want to hear the response because I will just want to bitch slap the person who spits out the ridiculous price she will quote. Im over it too... I have been researching other gyms for about 2 months now and just need to pull the trigger... New York or California or anywhere in between... its a company that is run by all of the same people. You'll have the same behaviors everywhere...

 
At 8/27/2012 04:30:00 PM, Anonymous Eric said...

You are so right.

I have never been to the downtown ones, but the 79th(?) one, Westchester, California and even Brooklyn ones are gorgeous, clean and good environments.

But for the price over a period of 10 years, you could build your own Equinox in Midtown. Plus they have a fee to join which is more than a couple months membership dues.

 
At 11/06/2012 07:13:00 PM, Blogger Elizabeth said...

I've been a member of Equinox for years through my corporate membership. This year I was thinking that I would like to upgrade to All Access instead of my "corporate" membership, which excludes access to four or five of the nyc locations

Today I received an email from my salesperson asking me if I would like to renew this year. When I asked about All Access, she quoted me 170. I currently pay 128 for Corporate Access. We went back and forth, and she told me that I could still join at my company's OLD All Access rate - which is the NEW corporate access rate of 150! Ridiculous.

She then sent me this email:
Hopefully you are considering rejoining because you understand that we offer an unparallel experience. Our goal is to make sure that you get results, and to provide a place where you look forward to coming to each and every day. By all means, if price is your only concern, we may not be the right place for you. Of course, if you do wish to move forward with membership I would be more than happy assist you.



Best,

Nicole

I am going to forward it to her managers at the 54th street location, which is the one tied to our corporate membership, but after reading the comments here I don't expect to get anywhere.

I wrote back to her saying that as some in sales, it is appalling that she would suggest that the "only" thing that matters to me is price, and that I should take my business elsewhere. I also told her that my boyfriend, who works at another NYC company and just joined, pays 150 currently for All Access. So really, it's not the money, it's the fact that I'm getting a bad deal.

Frankly, I feel like I'm stuck. If you want clean facilities with nice locker rooms and LOTS of classes, Equinox is basically the only choice in NYC. I guess I probably will end up rejoining. UGH.

 
At 1/21/2013 02:05:00 PM, Blogger Ticket Holder said...

contact this guy for all memberships and corporate memberships nationwide.

Jonathan Eshaghian
Membership Advisor
EQUINOX
1633 Broadway
New York, NY 10019
jonathan.Eshaghian@equinox.com
T 212.541.7000
F 212.541.6062


IT’S NOT FITNESS. IT’S LIFE.

 
At 1/27/2013 11:41:00 PM, Anonymous Anonymous said...

I belong to the BH, Ca Equinox and it's just as bad as east coast. The good news is people seem to be dropping out right and left. In the middle of the day there are usually more dirty towels on the floor than there are members and employees combined.

 
At 2/24/2013 12:04:00 PM, Anonymous Anonymous said...

$170/month is just way too expensive for a gym. Obviously in NYC, people don't mind splurging when they have the extra income considering how much money is spent in non-utilitarian categories like eating out & shopping. The gay sex thing in the men's locker room is probably 100% accurate since gay culture is more lax with sex in public places (the secret knoll in Central Park for that matter). I can see why it would be such a turn-off to straight men or even heteros spending that much money to use a "public" facility. This type of behavior is probably more rampant in super-expensive gyms due to the high-income level/clientele demographic Equinox seem to target. FYI, this is coming from a straight woman who occasionally watches DaveyWavey on youtube. Your post was very informative since I never really got what all the hype was surrounding this gym.

 
At 4/05/2013 10:09:00 AM, Anonymous Anonymous said...

Exactly...These people need to quit wining. Compared to paying for individual classes at smaller, specialized studios Equinox is a bargain. Also, I pay annually because it's less expensive and I don't have to deal with monthly charges.

 
At 5/03/2013 06:18:00 PM, Anonymous Anonymous said...

Thank you for your very informative post. I am a NYSC member and was thinking about leaving because I thought I HAD IT BAD..I was upset because they didnt provide me with a real towel and they didnt offer "extra " classes. I was brought to your blog site because I was thinking about joining equinox and came upon your review. Boy I gotta tell ya the grass is NEVER greener on the other side. Here I am upset about a fucking towel and the lack of some "boxing" classes and you sound like you just took the express train to hell..:). The locker "problem" existed alot more a few years ago but the members, both hetro AND GAY, took the locker room back. Trust me, my gay friends dont like that shit anymore than I do. Most people, regardless of sexual orientation, dont feel like having random sex with someone just because you "feel like it". My trainer is fantastic. He is an RN and trains my wife and I. Even after 6 years he still tells me to "hurry the fuck up and stop fucking whining" I would trust him with my life. The people who work there really couldn't be any nicer. (in fact sometimes it borders on annoying) The showers suck as the knobs are always loose and if you dont pay attention you could find your nice warm shower turning into something that is used to boil eggs. (which does not feel good hitting your back). The price goes up alot BUT I find that if I just open my mouth and threaten to leave they immediately lower the price. You do what ya gotta do. So my advice to you would be to go back to where you came from. You have made me appreciate what I have and I now find myself thankful for what I take for granted~!

 
At 5/14/2013 01:33:00 PM, Anonymous Anonymous said...

Ex equinox trainer (Great neck) arrested: http://www.longislandpress.com/2013/05/04/possibly-deceased-woman-tip-leads-to-drug-arrest/

 
At 5/28/2013 01:58:00 PM, Anonymous Anonymous said...

Equinox California & The Pain.

1. Yes I like the gym BUT...

2. Why so many trainers? Half the people using up the machines are trainers who are working out for free when not working

3. I'm tired of seeing trainers trying to pick up their hot trainee. Do I really need to see you on top of them "stretching" them out with your "sack" only inches from their vaginas? and all the other positions they inappropriately put them in.

4. Did I mention the trainers? Some of them are professional but more and more you'll find the typical gym rat trainer that gives pompous looks

5. $185 for nationwide and $165 for California select and I can not use the clubs in California built after my membership was bought? And do you have clubs in 50 states? Sheesh so expensive.

 
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At 5/30/2013 10:06:00 AM, Anonymous Anonymous said...

Equinox Santa Monica CA is the worst run facility. Dave Twogood is the General Manager and the cause of all the problems. The majority of the staff are unprofessional and there is no management system in place that oversees this. Dave is always either working out, hanging out with his boyfriend, hanging out talking to all his buddies who are the membership sales team or not there as he leaves early most days, leaving one of the front desk staff to be the manager on duty. The showers are consistently closed 30 minutes before the advertised shower closing time (15 minutes before club closure). This means that the floor is soaking wet, slip mats have been removed, and a hose is running across the wet floor from one end of the locker room to the other causing a trip hazard. I have complained to Dave several times only to be told that this is not the case and is not happening. The club is also oversold so much so that between the hours of 5PM to 8:30PM you can not only not find a piece of equipment that is not being used, you have a hard time fining an area to go to where a trainer is not working out a client or any other available open space. Last week I could not find a piece of equipment I use everyday. I asked 2 trainers if they had seen it and they both said no and that someone probably stole it. I decided to look in a cabinet on the first level where housekeeping keeps supplies. To my surprise I found the piece of equipment I had been looking for as well as a whole cabinet of other gym owned equipment hidden away. This cabinet which is a cleaning supply cabinet is being used as a personal locker by one of the trainer Matt Kahrns. He is hiding gym equipment so that it is there for his personal use. He also is storing changes of clothing, numerous pairs of sneakers, work ID badge, and numerous other personal articles int his public area. When brought to Dave's attention he denied this and said it was not happening (I have pictures and video). The men's locker room is also filthy as with the club being oversold, the housekeeping guy can not keep up the work load. They are also always running out of towels (small and big) throughout the club. A lot of the equipment is broken along with tiles along the baseboard and there is a thermostat that has been hanging off the wall for about three weeks. This Dave guy is so unaware of the problems with this gym. He really needs to get off of his fat ass, walk around the club, open his eyes, notice that things are broken and fix the things that are wrong.

 
At 7/01/2013 03:24:00 PM, Anonymous Anonymous said...

I have been a member of Equinox for almost 15 years. I'm cancelling because when I moved across town (from the UES to the UWS), they would not let me transfer my "Select" membership from the 85th & Third club to their 92nd St & Bway club. Evidently, they are discontinuing "select" memberships at nearly all locations and require that you upgrade to an "All Access" membership which costs 25% more. I appealed to the manager, but she could/would do nothing. Reading through the other horror stories posted here, I can see how they have developed such a poor sense of customer service. NYSC here I come.

 
At 8/15/2013 06:07:00 PM, Anonymous Anonymous said...

I've been an all CA member since 2008. Other members in Palo Alto, San Francisco and Santa Monica leave their belongings in unlocked lockers all the time with no problem. You just got unlucky... I have dealt with management on many occasions and they have all been very helpful, even calling multiple times on my cellular telephone to make sure everything was in order.

Most recently they lost a laundry bag of mine and they gave me one free month of membership. I thought that was pretty cool, almost $200 for $50 worth of old gym gear...

I workout 5-6 times a week in various Equinox(s) and all the employees are very nice, know me by name so I don't need to get my card out and take my motorcycle helmet from me to hold, without question.

The place is cleaner than any gym around and the price keeps out most of the rif-raf so I think it's worth the price of admission.

Ditch your ipod, buy a lock and some friggin shoes.. go work out and quit bitchin'...

 
At 8/27/2013 11:08:00 PM, Blogger Luis Armas said...

As I become familiar with the bad service provided by whom I deemed our competition, I have come to terms with how much of a great service we provide. We listen to our members and the core values we install on our team members to provided a great experience for our guest & members surpasses many local gyms. It is clear to me that the company I work for is definitely a great company.
I'm truly sorry for using this thread/blog in this manner but I sympathize with y'all on how bad the customer service has been at Equinox.
Allow me the privilege and opportunity to show you a better experience at
24 Hour fitness/ Derek Jeter
53rd St & Lex Ave.

Ask for Luis in Membership at front desk or email me @
24hourfitness.ultra@gmail.com
Let men know via email when you are interested in visiting your new gym for 1/2 the price.
Thank you.

 
At 9/02/2013 11:27:00 PM, Blogger Cesar Menendez said...

I'm having a problem Aventura location: Florida ...the the man's locker room area being closed early for cleaning...I wish I had read all of these before a joint...very stupidly assumed that these clubs were top notch... wrong wrong wrong ...in essence the club is not fulfilling their part of their contract...if you are thinking about joining..think again...Don't ...

 
At 10/03/2013 11:14:00 PM, Blogger Katya Icebloo said...

Equinox is a great gym and people sometimes expect the highest of customer service. Yet they are trained to just help so much. There are a few good managers that will smile and make your mood better about an issue. On the contrary there are a few really bad inconsiderable managers that won't listen to customer opinion only trying to push theirs.
A year back in March of 2012 I was a new member and was always use to those old time relaxation rooms where you can use your own scrub products and shaving cream. It is better to shave when your skin pores are opened up by steam. I went into sauna room with the shaving cream and did my thing a few times a week. It was great!
Then one day, when I was shaving in the stream room to kill my fun this obese whale lady comes in and rudely tells me, "You can't shave in here!"

Equinox rules for steam room
We advise you not to use shaving cream inside.

No where does it say shaving cream prohibited they just suggest you don't.

I ignore her comment and keep rejuvenating. Then she goes gets the maid to tell me its not allowed. By the time she gets the manager I'm already done with the sauna room. While I'm in the dressing room naked the manager approaches and starts discussing policies. I ask her to be patient until I'm dressed to have a more proper conversation. She ignored my request and still kept listing procedures. So I roll my eyes at her wait for her to finish.

I know that its not a biggie just seriously not nice causing a scene like that.

I still shave in the steam room.

LOL.

 
At 12/08/2013 04:57:00 AM, Blogger ahmed raj said...

Thanks for sharing this is really interesting. www.cancel.my is really operators and insurers.

 
At 1/15/2014 02:57:00 PM, Anonymous Anonymous said...

Much like Yelp and Google reviews, this is put a small portion of the people that actually engage with the service.

I am not discounting the complaints. Some of them are undeniable and I feel awful that any person should be made to feel like their interests are not a the top of their clubs priorities, regardless how many 100's of members they have. However, as I read through this blog, I find many instances that could have been deterred (ie iPod stolen off the bench). You should never leave your belongings out, regardless. My girlfriend left her purse on the floor of a very high-end store for one minute as she looked at the shoes she had tried on in a nearby mirror, and in a second two girls swooped in and stole it. That management company did nothing for her, and the police are not making it top priority. These things happen all the time and in the society we live in today, it is sad but almost to be expected.

But back to the point at hand...

I was a member with Equinox before I began working for them, and although I cannot speak to anything from 2008-2010, I can tell you that I have had nothing but the best experience and provide nothing by the BEST for my members. Of our mantras is to see the club through the members eyes and I do! Of course there are typical gym complaints. To.be.expected. But hey, I was a member with the NYSC for 10 years and in that time I had to deal with broken showers and equipment for weeks.

You can tell me I am sipping on the Kool-Aid but I say to you, ignorance is bliss. They spend $$ educating their trainers and group fitness instructors to give you the best programs and classes (I didn't see any complaints about those!) They fix equipment virtually overnight, and always trying to upgrade systems to best suit you.

Imagine if you wanted to take hot yoga 10 times in 1 month? Where I live, that costs $150 per month. So for $20 more you are paying for a full amenity locker room, cardio and selectorized fitness equipment. And you have maintenance staff practically sweeping up after you as you walk around; it's like having your own maid clean your house every day.

Bottomline, it's an investment.

As for the complaints, there are always two sides to every story. If you have an issue with your trainer, talk to them. You are spending all that money, it's only right! And there is no scheme trying to raise money on you. Each trainer goes through a board accredited schooling that helps them to advance their skills, which ultimately helps their career. What you are benefiting from is advanced education. You pay more to go to Harvard than you would a state school right? You pay more out of pocket for a specialist versus your general practitioner, right? Just saying.

As for the other complaints, I feel bad because I would have helped! Keep in mind, that we all at one point or another in our lives have had bad situations occur (please- me and At&t have had some punches!) But don't let the bad outweigh the good.

 
At 1/17/2014 12:32:00 AM, Blogger Luis Cepeda said...

This comment has been removed by the author.

 
At 1/17/2014 01:04:00 AM, Blogger jagdish said...

"You are all right, equinox is expensive. They are sellign more than a gym...its a brand, a lifestyle, etc." visit our site la fitness

 
At 1/20/2014 08:31:00 PM, Anonymous Anonymous said...

just quit UES location after several years: STAY AWAY FROM THIS CORP: it is sleazy creepy affair with sub-par service all around; i do feel sorry for some of the genuinely sweet staff and trainers, but they will move on as i finally did....

TERRIBLE GYM. DO NOT HONOR THE 45 DAY EXTRACTION POLICY AS IT IS ILLEGAL AND CAN BE AVOIDED BY CANCELLING YOUR CREDIT CARD: IF THEY TRY TO HASSLE YOU KNOW THAT THE LAW IS ON YOUR SIDE.

Thx for the blog and comments.

 
At 1/21/2014 02:16:00 PM, Anonymous Anonymous said...

I used the new Norma Tec pneumatic sleeves provided at my club in Dallas. No instructions or warning are posted regarding the use of these. I used them everyday and my knees started hurting. I stopped using the Norma Tec but not before they blew our my knees. The pressure pushed the lining of the knee and now there is fluid build up which is painful and I cannot bend my knee.
Has anyone had a similar experience?

 
At 1/21/2014 10:00:00 PM, Anonymous Anonymous said...

They are assholes. Their gyms aren't that nice and the management is shit. I read a post about lifestyle… it's a fucking gym and if thats your life you are a shithead. Paying an extra hundred to be oversold shitty training is not lifestyle, it is marketing. Repeat after me: I am stupid. Now you are on the right track. Down with Equinox!

 
At 2/04/2014 02:10:00 PM, Anonymous Anonymous said...

http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/12241-equinox-membership-cancellation-class-action-lawsuit-filed-n-j/

 
At 2/04/2014 02:12:00 PM, Anonymous Anonymous said...

CLASS ACTION LAWSUIT AGAINST EQUINOX AND THEIR CANCELLATION POLICIES

http://abcnews.go.com/Business/lawsuit-claims-equinox-memberships-impossible-cancel/story?id=21475038

 

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